Refund & Cancellation Policy

Choose your program below to see its terms.

Emergencies happen- if your circumstances change, contact me as soon as possible and we’ll talk it through.

Last updated September 29, 2026

Splankna Sessions

For individual Splankna sessions: 72 or more hours notice gets you a full refund, less any non-recoverable payment processing fees. Between 24 and 72 hours, you'll receive a session credit good for 60 days from your original session date. Less than 24 hours notice, or a no-show, means the session is forfeited.

Packages follow the same policy for each session, and are non-refundable once any session in the package has been held.

SPARK (6-week virtual program)

Program fee and payment

  • The SPARK program is $2,500.
  • Your $250 consultation counts toward it.
  • To enroll, you pay $500. Together with your consultation, that makes your $750 deposit. The deposit holds your spot and is non-refundable.
  • The remaining $1,750 is due at your enrollment call. I'll send you an invoice at that time.
  • The enrollment call is separate from, and comes before, your six weeks of sessions.

Cancelling and rescheduling

  • Cancel 14 or more days before your first session: I refund your $1,750. The deposit is not refunded.
  • Cancel less than 14 days before your first session, or after sessions begin: no refund.
  • To reschedule a session, give me at least 24 hours notice. Less notice, or a no-show, and that session is forfeited.
  • All sessions must be finished within 10 weeks of your first session.
  • If I can't continue (illness or emergency), we'll reschedule. If that isn't possible, I'll refund the sessions you didn't get.

Live-In Programs (ICE: SHIFT, EVOLVE, THRIVE)

  • Your $250 consultation fee is credited toward your program fee.
  • A deposit of 25% of your program fee holds your dates. The $250 you already paid counts toward that deposit, so you pay the difference when you sign your ICE Client Agreement for Services. The deposit is non-refundable.
  • The balance is due 14 days before your start date.
  • Cancel 30 or more days before your start date: everything you've paid is refunded except the deposit (which includes your consultation fee).
  • Cancel 14 to 29 days before your start date: no refund, but everything you've paid moves to new dates that begin within 12 months of your original start date.
  • Cancel less than 14 days before your start date, or leave the program after it begins: no refund. Your dates were reserved for you and can't be filled on short notice.
  • Moving your start date: free if you ask 14 or more days before your start date (based on my availability). Less than 14 days before, a rescheduling fee applies, as listed in your agreement. New dates must begin within 12 months of your original start date.
  • If I'm the one who can't continue (illness, emergency, or safety), we'll finish your remaining days on new dates within 12 months. If that isn't possible, I'll refund the days you didn't receive.

Full details are in your ICE Client Agreement for Services.

The $250 Consultation

  • 72 or more hours notice: full refund, or reschedule at no charge.
  • 24 to 72 hours notice: you’ll receive a credit good for 60 days to reschedule.
  • Less than 24 hours notice, or a no-show: the $250 is forfeited.
  • If I have to cancel on you: you get a free reschedule, or a full refund if rescheduling doesn’t work for you.

If you enroll in SPARK or an ICE program, your $250 is credited toward your program fee.